Track My Order
Enter your details below to see where your order is — still being made, or already on its way.
How Your Order Reaches You
- Made for your device
Your case is printed and assembled for the exact model and finish you chose. This takes 1–2 business days, or 3–5 during sales, holidays and new drops.
- Dispatched with tracking
As soon as your parcel is handed to the carrier, a tracking number is emailed to you. If you do not see it, check your spam, junk or promotions folder and search for “Tilila.”
- On its way to you
Transit takes 3–6 business days within Spain, 5–9 across the EU and 8–16 for international orders. Your parcel is delivered by the local carrier for your address.
No Tracking Email Yet?
Tracking is only sent once your item is made and dispatched, so it won’t arrive the same day you order. If it’s been longer than a couple of business days:
- Search your inbox for “Tilila” and check spam, junk and promotions folders.
- Make sure you’re checking the same email address you used at checkout.
- Use the lookup form above to confirm your order, then email me and I’ll send your tracking details again.
Tracking Not Moving?
It can take a day or so for the first carrier scan to appear, and international parcels often go quiet while they clear customs. Depending on your address your order travels with USPS, DHL, UPS, FedEx, Australia Post, Canada Post or Evri. If tracking hasn’t updated for several days or the delivery window has passed, email me with your order number and I’ll chase the carrier. See the FAQ for more on delivery.
Need Help?
Our support team is here for you.
- Email: support@tilila.de
- Phone: +1 (302) 557-4602
- Hours: 7 days a week — replies within 1 business day, worldwide
You can also check our Shipping & Delivery page for rates and timings, browse the FAQ for quick answers, or visit our contact and support page to send a message.