Contact Tilila
A real person replies to every message — most within one business day.
Email Us
For help choosing the right device model, a question about your order, shipping, or a return, email support@tilila.de. If it is about a specific order, pop your order number in — it helps us find you faster. For a damaged case or a misaligned print, a photo means we can get a replacement made straight away.
Phone
Prefer to call? Reach Tilila at +1 (302) 557-4602. If we are away from the phone, leave a voicemail with your order number and we will get back to you within one business day.
Response Time
This is a small studio, so replies come from the people who actually make your case — usually within one business day. Need a quick answer first? The Ask Tilila assistant on the site can help with product and device-fit questions right away.
Made to Order — Check Your Model
A quick heads-up: every Tilila case is made to order for one specific device, so there is no pre-made stock and the model you select at checkout is the one we make. If you are not sure which model you have, email us before you order and we will confirm it. Already ordered and picked the wrong one? Tell us within 2 hours and we will change it before production starts.
The Business
Tilila is operated by Ashbubble LLC, a US-registered limited liability company.
Ashbubble LLC d/b/a Tilila
16192 Coastal Highway
Lewes, DE 19958
United States
Common Questions
Before emailing, you might find your answer faster here:
- FAQ — device compatibility, case styles, finishes, shipping
- Shipping & Delivery — processing times, rates and delivery windows
- Refund Policy — 90-day returns with free return shipping
- Track My Order — see where your parcel is
Press & Collaborations
For media, collaborations, or wholesale and bulk orders, email support@tilila.de with “Press” or “Partnership” in the subject.